Warranty Claims FAQ
Q: Do I need to do anything after the diagnostic appointment?
A: No further action is needed on your part. We will forward the technician's diagnostic report to the warranty company. If the repair is approved, we will contact you to schedule the installation appointment. Should a replacement be authorized, the warranty company will notify you directly.
Q: I've had multiple service visits. Could you request a replacement from the warranty company?
A: We will forward the technician’s findings to the warranty company. The decision to approve a repair or replacement is made by them.
Q: What is the status of my warranty claim?
A: For updates on warranty claims, please allow 7-10 days. We recognize the importance of your appliance repair needs and will notify you with any updates as soon as they become available. We appreciate your patience and understanding.
Q: My appliance still isn’t working or stopped working. Who do I contact?
A: If a repair is unsuccessful, please contact the warranty company first and request them to dispatch us. We are unable to return without receiving a work order from them.
Q: How can I contact you for questions or scheduling?
A: You can contact us at 740-521-9093. Given the high volume of calls, we recommend texting our office for a quicker response. You can also email us at [email protected] or schedule online at CompleteApplianceSolutions.net
Q: Are you certified to work on sealed systems?
A: Yes, all our technicians are fully certified to meet industry standards.
Q: My appliance has developed a new issue that isn’t listed in the work order. Can you diagnose and repair this as well?
A: We are only able to diagnose and repair the issues specified in the work order. For any additional problems, please contact your warranty company.
Q: I have an additional appliance with issues. Can you diagnose and repair it as well?
A: If the additional appliance is not covered under warranty, we can offer a diagnosis for a fee of $99 ($119 for front load washers). This diagnostic fee will be waived if you decide to proceed with the repair.
If the additional appliance is under warranty, a work order is required for us to diagnose the issue.
Q: Do I need to do anything after the diagnostic appointment?
A: No further action is needed on your part. We will forward the technician's diagnostic report to the warranty company. If the repair is approved, we will contact you to schedule the installation appointment. Should a replacement be authorized, the warranty company will notify you directly.
Q: I've had multiple service visits. Could you request a replacement from the warranty company?
A: We will forward the technician’s findings to the warranty company. The decision to approve a repair or replacement is made by them.
Q: What is the status of my warranty claim?
A: For updates on warranty claims, please allow 7-10 days. We recognize the importance of your appliance repair needs and will notify you with any updates as soon as they become available. We appreciate your patience and understanding.
Q: My appliance still isn’t working or stopped working. Who do I contact?
A: If a repair is unsuccessful, please contact the warranty company first and request them to dispatch us. We are unable to return without receiving a work order from them.
Q: How can I contact you for questions or scheduling?
A: You can contact us at 740-521-9093. Given the high volume of calls, we recommend texting our office for a quicker response. You can also email us at [email protected] or schedule online at CompleteApplianceSolutions.net
Q: Are you certified to work on sealed systems?
A: Yes, all our technicians are fully certified to meet industry standards.
Q: My appliance has developed a new issue that isn’t listed in the work order. Can you diagnose and repair this as well?
A: We are only able to diagnose and repair the issues specified in the work order. For any additional problems, please contact your warranty company.
Q: I have an additional appliance with issues. Can you diagnose and repair it as well?
A: If the additional appliance is not covered under warranty, we can offer a diagnosis for a fee of $99 ($119 for front load washers). This diagnostic fee will be waived if you decide to proceed with the repair.
If the additional appliance is under warranty, a work order is required for us to diagnose the issue.