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General Questions
Q: Do you offer service for customers without a warranty? A: Absolutely! We provide full appliance repair services for customers paying out-of-pocket. Q: What is your diagnostic fee? A: Our diagnostic fee is $99 ($119 for front load washers), which covers a full inspection of your appliance and an explanation of the issue. This fee is applied toward the cost of repair if you move forward with service. Q: What if I decide not to repair the appliance after the diagnosis? A: If you choose not to proceed with the repair, the diagnostic fee still applies to cover the technician’s time and assessment. Q: Can I get a quote before you come out? A: Since every appliance issue is different, we can’t give an exact quote until we perform a proper diagnosis. However, we’re happy to give you a general estimate range over the phone based on the symptoms. Q: What forms of payment do you accept? A: We accept cash, credit/debit cards, and checks. Q: When is payment due? A: The diagnostic fee is due at the time of service. If you are moving forward with the repair, the cost of parts is also due before we can move forward. The cost of labor will be due upon completion of the repair. Q: Do your repairs come with a warranty? A: Yes! All COD repairs come with a 30-day parts and labor warranty. If the same issue returns within that period, we’ll take care of it at no additional charge. Q: How soon can you schedule a repair? A: This can vary depending on your location. Call or text us and we’ll get you on the schedule as soon as possible. Q: Do you install or remove appliances? A: Unfortunately, we do not offer these services. Q: Will the repair be completed the same day? A: In most cases, repairs are not completed the same day. While we understand how important it is to have your appliance working again quickly, our technicians can't carry every part for every model on their vehicles. If the needed part is something we have on hand, we’re happy to complete the repair during the initial visit. If not, we’ll order the part right away and schedule a return visit as soon as it arrives. Q: What areas do you service? A: We proudly serve the following counties: Delaware County, Fairfield County, Franklin County, Licking County, Muskingum County, Perry County, Pickaway County, Montgomery County, Greene County, and Hamilton County, Holmes County, Carroll County, Tuscarawas County, Stark County, Wayne County, and Coshocton County. If you’re not sure if we cover your area, feel free to call or text us. Q: What brands do you service? A: We service all major brands including: Bosch, Whirlpool, LG, GE, Samsung, Frigidaire, Midea, Z-Line, Electrolux, Maytag, KitchenAid, Kenmore, Amana, Hotpoint, Thermador, Sub-Zero, Asko, Hisense, and many more. |
Warranty Work
Q: Do you service appliances under warranty? A: Yes, we are authorized to perform repairs for several warranty providers. If your appliance is covered and we work with your warranty company, we’ll work directly with your provider to handle the repair process. Q: Can I choose who services my appliance under warranty? A: Some warranty providers let you request a specific service company. Others assign one automatically. If you’d like us to handle your repair, ask your provider to send the work order directly to us. Q: Is there a service fee for warranty work? A: Some warranty providers require a service fee or deductible.
Q: Who should I contact with questions about my coverage or deductible? A: For any questions about your warranty coverage, approval times, or deductible amounts, please contact your warranty company directly. We’re happy to answer repair-related questions, but we don’t have access to your full warranty policy. Q: How long does the process take, and what are the steps? A: The full process usually takes 7–10 business days, but timing may vary depending on your warranty provider and part availability. Here's a breakdown of the steps involved: 1. Schedule a diagnostic appointment. Our technician visits your home to inspect the appliance and identify the issue. 2. We submit the diagnosis to your warranty company. The technician’s notes are reviewed by our office staff, who then submit the required paperwork for approval. 3. The warranty company makes a decision. They may approve the repair, deny the claim, or authorize a replacement of the appliance. 4. You’ll be notified of the decision. The warranty company will contact you directly. If the repair is approved, we’ll immediately order the necessary parts and follow up with you to schedule service as soon as we receive an ETA. 5. Final repair appointment. Once the parts arrive, your technician will return to complete the repair. Q: What if the repair is unsuccessful or the issue returns? A: If the issue comes back or the repair doesn’t fully resolve the problem, your warranty provider must issue a new work order for us to return. This is because warranty companies require each visit to be tied to an active work order for tracking, authorization, and payment purposes. We are not allowed to return without that authorization in place. Please contact your warranty company directly and request a new work order. Once we receive it, we’ll contact you promptly to schedule a follow-up visit. |
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